SUPPORT

Contact Support

If you have any questions or require assistance with technical issues, our Technical Support Team is on hand to provide the support you need. Please note that technical support fees may apply when contacting us:

HumanConcepts UK Ltd,
10 Blenheim Court
Exeter
United Kingdom
Telephone: +44 (0) 1392 823 023
Fax: +44 (0) 1392 829 159

To view support hours and pricing outside of the UK, please select the 'International' option at the top right of this page or click here.

Please make sure you have the following information available before contacting us:

• Email address under which the software is registered
• Software version and build number
• Support and Maintenance plan number

Response Time

We can usually get back to you within one business day, when one of our support specialists will be in contact by either email or phone. Please be aware that we may need to respond with a requirement for further information.
 

Fees:

• Support and Maintenance Plan
  If you have a Support and Maintenance plan, please see our Support and Maintenance Page to view a listing of technical services covered under your plan.
• Free Technical Support
  All of our users have access to Free-of-charge Technical Support. This type of support covers Software Errors, Import Errors and Publishing Errors. We provide the following services:
  - Unlocking software
  - Complete Access to Community Discussion Forum
  - Technical Support Web pages
  - Online Users Manual
  - Additional assistance for OrgPlus technical issues can be located on our support webpage.

Hours of Operation*
Our Technical Support Team can be contacted at the following times:
Monday- Friday 9:00 A.M. - 5:00 P.M. (GMT)

The Technical Support Team is closes on the following Bank holidays:

New Year's Day
Early May Bank Hoilday
Spring Bank Holiday
Easter Bank Holiday
August Summer Bank Holidays
Christmas Day
Boxing Day

* We reserve the right to change holidays observed as well as Technical Support Department closures based on its sole discretion, to include but not limited to: Additional Federal Holidays observed, or natural disasters, acts of war, or any other event that is beyond our control that may result in company or departmental closure.